99okbd operates under a defined set of terms that govern how your account, transactions and access to our platform work. Whether you use bKash, Nagad or Rocket to move funds, or switch between sports markets and casino categories, these terms set out what you can expect from us and what we ask of you. Access and eligibility depend on your local law and the regions where our services are available.
Account Terms
Transaction Policy
User Rights
Jurisdiction Notice
LEGAL POLICY POSTURE
How Our Terms Apply to You
Our terms apply from the moment you open an account with us. They cover how we handle your account data, how transactions are processed through local payment rails like bKash, Nagad and Rocket, and how disputes are managed. We do not make claims about legal certainty in any jurisdiction — availability of our services depends on the laws of your region and whether you fall within our eligible user base. By using your account, you confirm that you have read and understood the terms as they apply in your location. We update these terms when our services change, and we notify you through your registered account contact. If a section of these terms is found unenforceable in your jurisdiction, the remaining sections continue to apply. Your payment records — visible in your account transaction history — serve as the primary evidence of any deposit or withdrawal activity conducted through bKash, Nagad or Rocket. We encourage you to keep your account details current so that any policy communication reaches you without delay.
bKash
Deposits and withdrawals via bKash are recorded in your account transaction log and governed by the payment terms in this policy.
Nagad
Nagad transfers appear in your account history and are subject to the same transaction terms as all other supported payment methods.
Rocket
Rocket payments are processed under the same account policy framework and are visible in your signed-in transaction records.
POLICY SCOPE
What Falls Inside and Outside This Policy
Not every interaction with our platform falls under the same policy rules. Understanding the scope helps you know where to look when a question comes up — whether it concerns your account access, a payment record or content you see on the site.
Account Access
Login, registration, identity verification and account suspension are all covered by this policy. If your access is restricted, the process for reviewing that decision is set out in the rights section below.
Transactions
All deposits and withdrawals processed through bKash, Nagad and Rocket fall within this policy. Third-party payment provider terms also apply alongside ours and are not replaced by this document.
Site Content
Game content, sports markets, odds displays and promotional notices on our platform are governed by this policy where they relate to your account. Content accuracy and availability may vary by region.
Third-Party Services
External services linked from our platform — including payment apps and identity verification providers — operate under their own terms. We are not responsible for those third-party policies.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have practical options when it comes to your account data and how we handle it. Start by signing in and opening the account section — your transaction history, personal details and communication preferences are all visible there. If something looks incorrect, you can submit a correction request through the support route listed on this page. For questions about how your data is used or retained, reach out via the contact path in the support section below. We aim to respond to account-related queries through the channels we publish, and we do not require you to use any channel other than those. If you believe your account has been handled incorrectly under these terms, you can raise a formal question and we will review it against the policy as written. Your bKash, Nagad or Rocket payment records are part of your account file and can be referenced in any dispute you raise with us.
Review Your Records
Sign in and open the transaction history section to see all deposits and withdrawals processed through bKash, Nagad or Rocket on your account.
Correct Account Details
If your registered name, contact or payment details are wrong, submit a correction through the account settings page or contact support directly.
Raise a Policy Question
Use the published support route to ask about how a specific term applies to your account. Reference your transaction ID where relevant.
Request Support
For any unresolved account or policy matter, contact us through the channels listed in the support section of this page.
POLICY CONTACT ROUTES
How to Reach Us About This Policy
If you have a question about these terms or need to raise an account matter, use the contact routes we publish on the site. We do not operate channels outside those listed here.
Live Chat
Open the chat widget from any signed-in page to ask a policy or account question directly. Available through your account dashboard.
Email Support
Send your policy query to our support address listed in the account help section. Include your account reference and the relevant transaction ID if applicable.
Help Centre
The help centre on our site covers common policy questions, account access steps and payment record queries for bKash, Nagad and Rocket users.
HOW WE HANDLE YOUR DATA
Data, Cookies, Security and Retention
We collect only the account and transaction data needed to operate your account and process payments through bKash, Nagad and Rocket. Data is retained for as long as your account is active and for the period required by applicable regulations in your region. You can request a review of what we hold by contacting support through the published routes above.
Data Handling
Account data — including your contact details and payment records — is used only to operate your account and process transactions. We do not sell your data to third parties.
Cookies
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser at any time.
Account Security
Your account is protected by login credentials you set. We recommend keeping your password private and not sharing your account access with others.
Retention and Changes
We retain your data for the period required under applicable rules. To request a change to your stored details, contact us through the support routes listed on this page.
POLICY QUESTIONS ANSWERED
Common Questions About Our Legal Terms
These are the questions we hear most often about how our terms work, what your rights are and how to act on them.
Does this policy apply to me if I am in Bangladesh?
Access to our platform and the application of these terms depends on your local law and whether you are in an eligible region. If you are in Bangladesh, check the eligibility section of your account or contact support to confirm whether the service is available to you.
Where can I see my bKash and Nagad transaction records?
Sign in to your account and open the transaction history section. All deposits and withdrawals processed through bKash, Nagad and Rocket are listed there with dates and amounts. These records are the primary reference for any payment query you raise with us.
How do I correct a mistake in my account details?
Go to the account settings page while signed in and update the relevant field. If the field is locked or the change is not saving, contact support through live chat or email with your account reference and the correction you need made.
What happens if I disagree with how a term has been applied to my account?
Raise a formal query through the support route listed on this page. Reference the specific term and your account or transaction ID. We will review the matter against the written policy and respond through the same channel.
How long do you keep my account data?
We retain your data for as long as your account is active and for any additional period required by applicable regulations in your region. To ask about what we hold or to request a change, contact us through the published support routes.
Can I ask for a copy of the data you hold on my account?
Yes. Contact us through the email support route listed in the support section of this page. Include your account reference and specify what you are requesting. We will respond in line with the applicable rules for your region.
Slots / App